Thank you for choosing WorkElse. We are committed to ensuring a positive experience for our users, whether you’re here to buy freelance services, sell products, or post jobs to hire expert freelancers. Please read our refund and cancellation policy carefully.

Refund Policy:

1. Services Eligible for Refund:

   • Refunds are applicable to services that have not been initiated or completed.
   • If the service does not meet the agreed-upon specifications or standards, you may be eligible for a refund.

2. Refund Request Process:

   • To request a refund for freelance services, contact our support team at support@workelse.com within [specific timeframe, e.g., 7 days] of the service delivery.

3. Refund Processing:

   • Refunds for freelance services will be processed within [number of days, e.g., 5 business days] from the date of the refund request approval.
   • The refunded amount will be credited to the original payment method.

4. Product Sales:

   • For products sold on WorkElse, please refer to our separate [Product Sales Policy] for information about refunds, returns, and cancellations.

Cancellation Policy:

1. Cancellation by Users:

   • Users can cancel a service order before the freelancer initiates the work.
   • To cancel, go to your dashboard and follow the cancellation process.

2. Cancellation by Freelancers:

   • If a freelancer cannot fulfill a service, they should notify the client promptly.
   • Users will be refunded in full if the service is canceled due to freelancer unavailability or inability to complete the project.

3. Cancellation Fees:

   • Some cancellations may be subject to a service fee. The fee amount will be clearly communicated during the cancellation process.

Contact Us:

If you have any questions about our refund and cancellation policy, please contact us at support@workelse.com.

By using WorkElse, you acknowledge that you have read, understood, and agreed to our refund and cancellation policy.